The Village Residences

This apartment complex offers unparalleled walkability, but severe operational and legal issues significantly overshadow its benefits. On the positive side, the location is incredibly convenient, and the staff members are very helpful (Kyle). However, the leasing office seems closed at least half the time. The management’s disregard for tenant rights and California tenant law is highly problematic: • Civil Code Section 1954 Violations: They demanded total apartment access for 6–8 hours across 3 consecutive days instead of specifying a reasonable time window on a specific day as required.

The apartment and location are nice, but don't let that fool you - management communication is the worst I've experienced anywhere. Emails and maintenance requests go unanswered, and getting any response takes repeated chasing. The office is always closed when you visit in person — no one is there daily to answer requests. Packages get misplaced into the wrong locker and end up lost, with no one taking responsibility. At these rents, basic responsiveness is the bare minimum, and they fail at it. I would not recommend living here.

The location is very convenient, with grocery stores and supermarkets nearby, as well as easy access to the Caltrain station and public transportation. There is some traffic noise from San Antonio Road, but that’s understandable and expected given the location. I also want to give a special shoutout to Kyle, the Assistant Property Manager. He was extremely helpful and responsive throughout my move from one unit to another. He replied to emails very quickly, proactively followed up on issues, and made the whole transition smooth and stress-free.